Refunds are considered according to the nature of your purchase.

Legacy Nation provides access to products, content, resources and other offerings through its website and associated platforms. Because different products may be delivered in different ways, eligibility for a refund depends on the type of item purchased, whether it has already been delivered or accessed, and the circumstances surrounding the request.

Nothing in this Refund Policy is intended to limit any rights or remedies that cannot legally be excluded under applicable consumer protection legislation.

Digital products may become non-refundable once accessed.

Where a purchase gives you immediate access to digital content, downloadable material, online resources, educational material, membership content or another electronically delivered product, the purchase may become final once that content has been accessed, downloaded or substantially delivered.

Access may include, but is not limited to:

• Downloading digital files, documents or resources.
• Accessing protected or members-only content.
• Logging into a platform through access credentials supplied as part of the purchase.
• Attending or accessing a digital event, session or training resource included in the purchase.

Physical products must be returned in an appropriate condition.

Where Legacy Nation sells physical products, refund or exchange requests will be assessed according to the condition of the product, the reason for the return and any applicable consumer protection requirements.

Unless the product is defective, damaged or incorrectly supplied, any item accepted for return should generally be:

• Unused and in substantially the same condition in which it was received.
• Returned with its original packaging where reasonably possible.
• Accompanied by proof of purchase or another means of verifying the original order.

Customers should contact Legacy Nation before sending a product back so that the appropriate return instructions can be provided.

If something arrives wrong, tell us as soon as possible.

If you receive an item that is damaged, defective or materially different from what you ordered, please contact Legacy Nation as soon as reasonably possible after receiving it.

To help us evaluate the issue quickly, we may request:

• Your order number or proof of purchase.
• A clear description of the issue.
• Photographs or other reasonable evidence showing the condition of the item.

Once the issue has been assessed, Legacy Nation may provide an appropriate remedy such as replacement, repair, exchange, store credit or refund where applicable.

Approved refunds are returned through the appropriate payment method.

Where a refund request is approved, Legacy Nation will process the refund using the original payment method where reasonably possible.

Depending on your payment provider or financial institution, there may be an additional processing period before the refunded amount appears in your account.

Any shipping, transaction or service charges that are legally non-refundable may be excluded from the refund amount where applicable.

Certain purchases may not qualify for a change-of-mind refund.

Subject to applicable law, refunds may not normally be provided for:

• Digital products that have already been accessed, downloaded or consumed.
• Products damaged through misuse, neglect or handling after delivery.
• Products returned without sufficient proof that they were purchased from Legacy Nation.
• Personalised, customised or specially produced items where the item is not defective.
• Services that have already been fully performed or substantially delivered.

This Refund Policy may be updated from time to time.

Legacy Nation reserves the right to update or modify this Refund Policy when necessary to reflect changes to our products, operations, processes or legal obligations.

The current version will be published on this page together with its effective date. We encourage customers to review the policy before making a purchase.